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Shipping & Returns

COMMON SENSE RETURN & EXCHANGE POLICY

Hey Folks! We're just as bummed as you are that you've reached this page... but don't worry and just relax, take a deep breath and check out the common-sense return and exchange policy below.

Our Mission is to provide the best experience possible. Please recognize that while there are standard guidelines, we do appreciate and recognize each fan as a unique individual and are more than ready to help solve the issue. We simply ask that customers follow the golden rule and treat others as you wish to be treated... or be treated as you treat others, its a simple choice.  

The Fine Print

  • If purchased from the Online Shop, you may return most new, unopened items within 30 days of delivery for a full refund.
  • All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories.
  • We reserve the right to refuse a return if the above conditions are not met. We will ship items back to you if they arrive used or abused.
  • All Tour Merchandise Sales are final at the time of purchase. No Refunds are permitted. Exhanges are permitted on a case-by-case basis. 

Online Merchandise Exchanges


We don't accept used or abused merchandise purchased online, but we are happy to help you with any manufacturer defects and warranty replacements.  

To exchange your new and unused item for something else, simply return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out. Feel free to give us a call to set up your exchange or answer any questions.

Please send your merchandise to: Mary Chapin Carpenter c/o Tour Sync 1667 S Acoma St. Denver, CO 80223.

Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online.  

Please note: Merchandise purchased from a concert is non-refundable and all sales are final at the time of purchase. The online shop is not responsible for sales at Mary Chapin Carpenter concerts. 

You should expect to receive your refund on your credit card within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Tour Merchandise Exchanges


If you are experiencing an issue with merchandise purchased at a live concert, please note all Tour Merchandise Sales are Final at the time of purchase. No Refunds are permitted. Exhanges are permitted on a case-by-case basis. 

We provide $7 labels for domestic exchanges. To begin the exchange process, please email connect@toursync.com with your Order Details and Return Address. We will issue a postage slip for you to print-out and mail your item to our warehouse. If you would like to skip this step, please send your merchandise to: Mary Chapin Carpenter c/o Tour Sync 1667 S Acoma St. Denver, CO 80223.

We process Tour Merch related customer service issues Mon, Wed and Fri. and we usually get back to you within 48 hours. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Questions


Please visit the FAQs for answers to most questions. If you are still unsure and have questions regarding merchandise purchased from the online shop for refunds and exchanges, please email connect@toursync.com.